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Building a Software Support Tool to support Doctors, Fellows, Residents, and Nurse Practitioners

Harvard Medicine, established in 1782, has over 9,000 faculty and 18 teaching hospitals and research institutions. One of these institutions, Children's Hospital Boston, has been rated one of the nation's top pediatric hospital for fifteen years in a row according to US News and World Report. Children's Hospital Boston is the primary teaching hospital of Harvard Medical School and most physicians hold faculty appointments. Children's records 18,000 inpatient admissions each year in addition to over 150 outpatient programs and emergency services which provide care to approx. 300,000 annually.

The Need

Children's Hospital Boston (CHB) partnered with Brookwood to build an eLearning program to train Doctors, Fellows, Residents and Nurse Practitioners with their custom ECD (Electronic Clinical Documentation) application. ECD is a program that allows employees to create, edit and sign clinical documents. Brookwood provided CHB with instructional design support to "chunk" the program into small learning segments that included rich media for higher retention rates. Employees with access to the system could access a Main Menu and get the information they needed in 1 click, then return to the program to apply those skills in the software application. The course would also book-mark the lessons, so employees could visually see what lessons were completed when they returned to the training program. This served as a training and support tool for CHB. Because lessons were so short, users could view them in seconds to get the small snippet of information instantly and return to the working application. The small lessons also increased performance over the CHB Intranet so there were no delays in streaming animation and narration to the end-user.

The Key Advantages

  • Hosting content for CHB so project managers in Boston could access 24/7
  • Optimization and compression for streaming rich-media to analog modems
  • Rapid prototyping > animated lessons could be approved daily
  • Delivery for Web, LAN and CD-ROM

 

 
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